FAQ

Frequently asked questions

Where can I take the bike?


You can basically cycle anywhere around Dorset, however we recommend staying in a 25 mile radius from Bourenmouth town centre since the bike's battery will lasts on average 50 miles per charge.




What are the best sights to see?


New Forrest Bournemouth Prominade River Stour Route Purbecks Studlands




What make of electric bikes do you hire?


We hire only Cube electric bikes, these are exceptionally fun yet robust electric bikes which are easy to ride. These bikes retail at £2200 and £2400 respectively, so you are definitely getting a quality electric bike for your rental.




How do electric bikes work?


Electric bikes work in exactly the same way as normal bikes. However, if you want some extra assistance, you can use the electrical motor built to help push you along. You can choose how much assistance you want depending on how much help you want. If you don’t want any assistance, you can ride the bike as you would a conventional pedal cycle. If you want lots of assistance, you can get the motor to provide this. Of course, you can set the assistance level to anywhere in between as well.Using the motor to assist you is a bit like having the wind behind you, helping push you along and making your cycling experience a absolute joy. Hills are no longer a problem as the motor can be used to power you up, at the end of the day nobody gets off an electric bike without a smile on their face – they are fun to ride.




How far will I be able to travel on an electric bike?


We have powerful lithium batteries on our electric bikes, which mean that they are capable of travelling up to 50 miles on a single charge.




Do I have to wear a helmet?


You don’t have to wear a helmet, however, we recommend that you do and provide helmets free of charge if you wish to do so.




Do you provide locks?


Yes.




How old do I have to be to hire an electric bike?


In the UK, you have to be aged at least 14 to ride an electric bike. We are happy to hire our electric bikes to anybody aged 14 or above.




Are there any size or weight restrictions for using your electric bikes?


The electric bikes that we use are suitable for pretty much all heights. If you are confident riding a conventional push bike, you should have no problems on our electric bikes.
Weight wise, about 16 stone (220lbs or 100kgs) is the maximum weight that our bikes are designed for.




What are your opening hours?


We are open Monday to Sunday from 08:00 – 18:00.




Do I have to reserve a bike in advance?


There is no need to book a bike in advance. However, it is recommended as we do get very busy at peak times. You can book in advance using our online booking form.




Where are you based?


We are conveniently located in Lower Parkstone, Poole. However we can drop the bike of at your Hotel or B&B,etc.




How long can I hire an electric bike for?


As long as you like.




Can you deliver bikes to my hotel, home, etc?


Yes.




What do I have to provide as security to rent the bike?


We will need to see photographic ID, such as a passport or driving licence, we also require a councill tax bill and you will also be required to sign a hire agreement.
We will also either pre-authorise your credit or debit card for £250 to cover the cost of the bike against theft or damage. If you’d prefer, you can leave a cash deposit for £250.




What happens if I damage the bike?


It’s very rare that bikes get damaged. However, if a bike gets damaged through reckless use, we will charge for the damage.




What happens if I get a puncture?


All our bikes have tubeless tires so it's pretty rare to get a flat tire when you have a tubeless setup. The sealant inside your tires will quickly seal small holes and cuts to keep you rolling on the road or trail. However, flats are always possible – even with tubeless. Unfortunately punctures do happen from time to time. If you get a puncture, you’ll have to walk the bike back to our premises. We will repair the puncture for free of charge. However, if you have continued to ride on a flat tyre and have damaged the wheel itself, you may have to pay for a wheel repair or a new wheel.




What happens if the bike is stolen whilst I have it on hire?


It is your responsibility to ensure that the bike is not stolen. If it is stolen, you will lose your £250 deposit. You will also have to contact the police and report the theft to them and get a crime reference number.




What if the bike breaks whilst I have it on hire?


The chances of the bike breaking whilst you have it on hire is very low. However, there is of course a chance that this could happen. If this does happen, please return it to us or contact us via mobile and we will repair or exchange the bike for you for free of charge, unless the bike has broken due to reckless use.




Will you show me how to ride the bike?


If you can ride a conventional pedal cycle, then you’ll have no problems riding an electric bike. We will of course go through with you exactly how to ride them so that you are 100% confident before you set out on your tour.




If I forget to cancel or reschedule within the required timeline will I get a full refund?


Unfortunately you won't be refunded.